Questions
If yours isn't here, just ask.
Is the mock-up really free?
Yes. There's no obligation and no card details. If you don't want to go ahead, I delete it.
Do I own my domain?
Yes. Your .com.au is registered in your business name and ABN, with you as the registrant. I only ever have technical access. If you ask for the transfer (auth) code, I'll send it within 5 business days.
Am I locked in?
No, except on the No-setup plan and the AI Ops Hub's 3-month minimum. Starter and Local Pro are one-off payments. Hosting only, Care and Google profile care are month to month with 30 days' notice. The No-setup plan has a 12-month minimum, because you pay nothing upfront. The total ($708) is shown upfront, and you can leave early by paying only the remaining setup value.
What do I need to provide?
About 15 minutes of your time, and your photos (phone photos are fine). I write the words. You can also point me to your Facebook page and I'll work from that.
Will this get me to the top of Google?
Nobody can honestly guarantee rankings. What I can do is make sure you have a fast site, a complete and accurate Google Business Profile, and a clear way for people to call or enquire. Those are the basics most local businesses are missing.
Does the AI send emails to my customers?
No. The AI Ops Hub only reads, sorts and drafts. Every reply waits in your Drafts folder until a person reads it and presses send. AI can make mistakes, so the brief links back to the original emails.
Is my data safe with the AI Ops Hub?
Everything runs inside your own Google Workspace or Microsoft 365 account, using business-tier AI services that don't train on your data. I don't keep a copy. You can remove my access at any time, and the handover guide shows you how.
I already have Gemini or Copilot. Why would I need this?
Good, we'll use it. Those tools come empty. I set them up around your business and add the enquiry log, follow-up reminders, morning brief and dashboard they don't come with.
Are you affiliated with Google?
No. Google Business Profiles are free from Google. You pay me for my time setting yours up and looking after it. You stay the owner of the profile, and I'm added as a manager you can remove at any time.
How do payments work?
50% deposit to start and 50% at launch, by bank transfer, PayID or card. Monthly plans are billed monthly in advance.