Terms of service
Last updated: 10 November 2026. Plain-English terms for Southwest Ops (sole trader, Bunbury WA, ABN 28 946 834 542). Your written quote and these terms together form our agreement.
The AI Ops Hub (Daily Brief, Ops Hub and Pro) is covered by a separate engagement letter and data-handling schedule. These terms cover websites, hosting, care and Google Business Profile services.
1. Your rights under Australian Consumer Law
Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law, including the guarantees that services will be provided with due care and skill, will be fit for any purpose you've told me about, and will be supplied within a reasonable time.
2. Scope
Your package includes exactly what is listed on the website and in your written quote: the number of sections, the enquiry form, and the listed Google Business Profile tasks. Anything else is quoted separately in writing before I start, and you can say no.
3. Free mock-up
Mock-ups are free and carry no obligation. If you don't go ahead, I'll delete the mock-up on request.
4. Payment
- Starter and Local Pro: 50% deposit to start, and the 50% balance at launch, before your domain is pointed to the new site.
- Hosting only ($29/month): hosting, SSL, uptime and form checks, and domain renewal admin. Edits are quoted separately. Billed monthly in advance; cancel any time with 30 days' notice.
- Care plan ($79/month): billed monthly in advance. Month to month; cancel any time with 30 days' notice.
- Google Business Profile care ($149-$299/month): the tasks for your chosen tier, as listed on the website and in your quote. Billed monthly in advance; cancel any time with 30 days' notice. I never write reviews or offer incentives for them.
- No-setup plan ($59/month): $0 upfront, billed monthly in advance, with a 12-month minimum term. Total minimum cost: $708. To leave before 12 months, you pay only the unrecovered setup value: $349 less $29.08 for each monthly payment already made. After 12 months the plan continues month to month and can be cancelled with 30 days' notice.
- Prices are in Australian dollars. No GST charged: I am not registered for GST. If that changes, I will tell you in writing before it affects any price you have agreed to.
- Card payments carry no surcharge.
5. Content and timing
- You supply photos and business information within 14 days of paying the deposit.
- "Live in 7 days" counts from when I receive your content and, where needed, your domain access.
- If content isn't supplied within 14 days, the project pauses. I'll hold your deposit and work for 60 days. If the project hasn't restarted by then, I'll refund any part of the deposit that exceeds the work already done.
6. Revisions
Two rounds of revisions are included, to be requested within 14 days of seeing the draft. Further changes are charged at A$80/hour, and I'll quote before starting.
7. Ownership
- Your domain: registered in your business name and ABN, with you as registrant, from day one. I only hold technical or delegated access. I'll provide the transfer (auth) code within 5 business days of a request.
- Your content: your text, photos, logo and other material remain yours.
- Your Google Business Profile: you remain the Primary Owner. I'm added as a Manager, and you can remove me at any time.
- Site files: transferred to you on full payment. If you cancel a plan, I'll give you an export of your site files.
8. Third-party services
Hosting, form handling, domain registries and Google services are provided by third parties under their own terms. Google decides whether to verify a Business Profile, and I can't control that outcome. I don't guarantee search rankings or a number of leads, and I'm not affiliated with Google.
9. Your responsibilities
You confirm you have the right to use the content you give me, and that your business information is accurate. I won't post fake reviews or offer incentives for reviews, and I'll ask you not to either.
10. Liability
Subject to section 1, my total liability for any claim is limited to the fees you have paid me in the 12 months before the claim. Where the Australian Consumer Law allows, my liability for failing to meet a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again.
11. Changes and ending the agreement
- I won't change the price or scope of an agreed project without your written agreement.
- Either of us can end a monthly plan with 30 days' notice, subject to the No-setup minimum term in section 4.
- If I seriously breach these terms, you can end the agreement immediately.
12. Disputes
Let's talk first. If we can't resolve it, either of us can contact the WA Small Business Development Corporation for its free dispute resolution service. These terms are governed by the laws of Western Australia.