Privacy policy
Last updated: 10 November 2026
Southwest Ops is a sole trader business based in Bunbury, Western Australia (ABN 28 946 834 542). This policy explains what information I collect and what I do with it. I aim to handle personal information in line with the Australian Privacy Principles, even where the small-business exemption may apply.
What I collect
- Enquiry form: your name, business name, phone, email, town and anything you write in the message box.
- Client work: the business details, photos, logos and text you give me to build your website and Google Business Profile, plus billing details such as name, business name, ABN and invoice history.
- AI Ops Hub clients: the hub runs inside your own Google Workspace or Microsoft 365 account. I access your email, calendar and hub only as an editor you add and can remove, only to set up and maintain the service, and I keep no copy of your mailbox. Details are set out in a separate data-handling schedule.
- Public business information: to prepare free mock-ups, I may use details your business has published itself, such as its name, services, suburb and phone number.
- Website data: this site's host (Netlify) may keep standard server logs, such as IP address, browser type and pages visited, for security and performance. This site does not use advertising trackers. Its fonts are loaded from Google Fonts, so Google receives your IP address and browser details when the page loads.
How I use it
- To reply to your enquiry and prepare quotes or mock-ups
- To deliver and support the services you buy
- To send invoices and keep records the law requires (for example, tax records)
I do not sell, rent or trade your personal information, and I do not pass it to anyone for their own marketing.
Who I share it with
I share only what's needed with service providers that help me run the business, such as website hosting and form handling (Netlify), email, domain registrars, payment processors (for example Stripe, Square or your bank) and accounting software. Some of these providers may store data outside Australia, for example in the United States.
Marketing messages
If I contact you about my services, every message will identify me and tell you how to opt out. If you ask me to stop, I will do so promptly and within 5 business days at the latest.
Security and retention
I keep information in password-protected accounts with two-factor authentication where available. Enquiries that don't go ahead are deleted after 12 months. Client and billing records are kept as long as tax law requires (generally 5 years).
Access and correction
You can ask to see or correct the information I hold about you, or ask me to delete it where I'm not required to keep it. Email hello@southwestops.com.au.
Complaints
If you have a privacy concern, please contact me first and I'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Southwest Ops · Bunbury WA · ABN 28 946 834 542
Email: hello@southwestops.com.au · Phone: 0428 058 460